Product update · September 10, 2026
More reliable customer conversations across Web, Admin, and App.
This update focuses on the moments that make customer operations dependable: opening the right conversation, handing it to the right teammate, keeping Telegram context current, and staying productive with media-heavy chats.
What improved
Clearer customer handoffs
Customer ownership and follow-up snapshots now stay aligned when a conversation is handed from one teammate to another. This helps managers and operators see the current owner and continue work with the latest context.
More stable Telegram conversations
Web conversation caching now avoids duplicate Telegram chat entries and refreshes the active account more carefully. The result is a cleaner conversation list and fewer stale views while teams switch between customer work.
Faster, steadier chat sessions
App chat rendering and image caching have been tuned for large conversation histories. Video playback and voice-media handling are more consistent on supported iOS and Android environments.
Better admin conversation review
The Admin Console conversation view now keeps paired conversation information aligned, making it easier to review customer context without losing the relationship between related records.
These improvements do not expand a user's role permission or organization data scope. Access remains governed by the account, role, and data controls configured for the workspace.
Recommended next steps
- Update supported clients to the latest release available to your organization.
- Review active customer owners and open follow-up work after a team change.
- Use the Help Center when a conversation appears pending, duplicated, or unavailable.
Related guidance
Read How to manage Telegram customer conversations as a team for an operating model covering ownership, permissions, handoffs, and follow-up.
FAQ
Does this update add a new channel?
No. It improves supported COnnect conversation workflows and the current Telegram customer operation experience.
Will customer ownership change automatically?
No. Ownership remains an explicit team operation. The update makes the resulting state easier to keep consistent and review.
Make customer communication easier to review and continue.
See how COnnect connects conversations, ownership, permissions, and follow-up in one governed workspace.
Talk to the enterprise team