Support
Troubleshoot common issues
Use these checks before contacting support. They help separate account, network, device, and service problems.
Cannot sign in
- Check that the device has a working network connection and that your account details are entered correctly.
- Confirm that the device date and time are set automatically.
- Close and reopen COnnect, then try once more from a trusted network.
- If verification is requested, complete it in the current session and do not share the code with anyone.
Messages are pending or failed
Check the network, wait for an upload to finish, and retry once. If the issue affects one conversation only, confirm that the conversation or group is still available. Avoid repeatedly pressing Send while the first request is still pending.
No notifications
- Check notification permission for COnnect in the device settings.
- Check that system focus, battery saving, or background restrictions are not blocking notifications.
- Open COnnect once to refresh the session and review notification settings inside the account.
Contact support with useful context
Include the account name, platform, approximate time, visible error text, and steps that reproduce the issue. Never include a password, PIN, verification code, token, or private message content.
Email connect@cosolutions.com.my if the issue continues.